Our production process time is 7-10 days due to the uniqueness of each handmade product. Shipping and delivery time after handling the order to our courier is 1-3 days for orders inside Greece and 2-5 days for deliveries in the EU.*

Shipping costs are always** covered by the Customer.

  • Delivery in Greece:

    • For deliveries inside Athens, the cost is 3.2€

    • For shipping to the rest of Greece, the cost is 3.9€
    • For orders over 50€, the shipping cost is FREE.

  • Delivery in the EU:

    • For packages below 500gr, the delivery cost is 27€.

    • For packages over 500gr, the delivery cost is 40€.

    • For orders over 300€, the delivery cost is FREE.

  • For Cash-on-Delivery payment visit our Payment Methods page here.

*Due to the coronavirus pandemic, all deliveries face serious delays. We kindly thank you for your cooperation.

**with an exception of the free-delivery coupon campaigns.

Returns & Reimbursements

You can return your desired piece of product upon fourteen (14) calendar days of its arrival at your address.

  • For orders in Greece, the shipping costs for returns are covered by us, while for EU orders the costs of the return process are covered by you.

  • For every return, you need to include the official receipt in your package.

  • If the product arrived in a dysfunctional state, all of the shipping costs for the return will be covered by us and a reimbursement will be given with the total amount you paid upon your purchase.

  • In the event of missing product you can contact us by email or call.

  • On the occasion of technical issues, low stock or wrong SKU, we will contact you via the contact details you added in your order.

Our address details for your returned items is:

  • AM by Agapi
  • Τ.Κ./ZIP Code: 19701
  • Τ.Θ./PO Box: 6807
  • Attiki, Greece
  • Tel: (+30) 2106044913 or (+30) 6972326555
  • Email Address: info@am-byagapi.com

For more information on our Return Policy, you can read our full Terms of Use page here.